AXA Insurance Public Company Limited

AXA Insurance Public Company Limited (AXA Thailand), a global leader in insurance and asset management, proudly protects over 95 million customers worldwide. With the promise of “peace of mind wherever you go”, AXA helps you stay confident and safeguards what matters most.

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AXA Insurance Public Company Limited , a global leader in insurance and asset management | MrKumka

What is the history of AXA Insurance?

AXA Insurance, a member of AXA Group, was established in July 1998 with a commitment to provide customers with comprehensive insurance solutions. From home, travel, and personal accident insurance to car insurance and more, AXA is here to give you peace of mind every step of the way.

With its head office in Bangkok, AXA Insurance operates 13 branches across Thailand, including Chiang Mai, Phitsanulok, Nakhon Sawan, Khon Kaen, Nakhon Ratchasima, Chonburi, Pattaya, Rayong, Chanthaburi, Hua Hin, Surat Thani, Hat Yai, and Phuket.

Who is the AXA Group?

AXA Group is a global leader in insurance and asset management, operating in 50 countries with over 154,000 employees. Dedicated to serving 95 million customers worldwide, as of 31 December 2024, the AXA Group reported total revenue of EUR 110 billion with underlying earnings to EUR 8 billion.

What is the product of AXA Insurance?

AXA Insurance offers a wide range of products designed to meet your needs. Find the right plan for you, with flexible options including:

Car insurance
Personal accident insurance
Travel insurance
Health insurance
Home and condo insurance

Car insurance

AXA car insurance prioritises your needs with services that offer more! Purchase your policy online at any time and receive instant cover - no waiting required. Insurance premiums are highly competitive, reflecting the promise of "Cover, Comprehensive, and Complete."

Enjoy 24/7 assistance wherever you are, whenever you need it. Whether you drive frequently or occasionally, plans are tailored to suit every type of driver. AXA Insurance provides protection for medical expenses, vehicle theft, fire, and natural disasters. Plus, if your car is equipped with a camera, you qualify for additional discounts.

Personal accident insurance

The AXA annual accident insurance plan is designed for everyone, including children (from 1 year old), teenagers, working adults, and seniors. It provides comprehensive cover for all kinds of accident, including assault, homicide, and motorcycle accidents. No health check required, no upfront payment needed, and access to a nationwide network of over 280 network hospitals.

Travel insurance

Enjoy worry-free trips with AXA travel insurance. Whether you’re travelling in Thailand or abroad, you’re covered from the moment you leave home. It provides cover for life, property protection, and medical expenses (including COVID-19), all with no upfront payment required.

Health insurance

No more worries about medical expenses affecting your financial liquidity. AXA health insurance is designed to suit the modern lifestyle, whether it's annual plans, immediate cover, medical expense cover and more, all at a reasonable price. This ensures you can efficiently manage any future expenses with ease, taking care of your health and your loved ones.

Home and condo insurance

AXA home and condo insurance provides all-round protection - for buildings, personal belongings, and appliances. Get coverage for fire, explosion, lightning, water damage, theft, electrical damage and more. Temporary housing compensation is also included for extra assurance.

What is the benefit of AXA Insurance?

AXA Insurance offers a high-standard online insurance purchase system flexible insurance plans and affordable insurance premiums, designed to protect you, your family and your assets from life’s uncertainties. Pay your insurance premiums securely through a variety of convenient online payment channels, designed to suit all lifestyles.

AXA Insurance Public Company Limited is part of a global network spanning 64 countries, with more than 166,000 employees supporting over 103 million customers worldwide. Wherever you are, you can count on AXA Insurance’s trusted insurance cover and diverse distribution channels to provide reliable protection.

Claim process with AXA Insurance Thailand

If you are involved in an accident or need to file a car insurance claim in Thailand, AXA Insurance is ready to assist you 24/7. Its streamlined car insurance claim process ensures that you get support when you need it most. Simply follow these steps:

Reporting an incident and file a motor claim

Call the AXA Hotline service at 02 118 8111 (available 24 hours a day).
For minor accidents or damages with no third-party involved, you can file a claim immediately via the AXA website.
Send any additional documents by post or visit the office during business hours at
AXA Insurance Public Company Limited
Lumpini Tower Building, 23rd Floor, 1168/67 Rama IV Road, Thung Maha Mek, Sathon, Bangkok 10120

Information required of the incident

First and last name and mobile number of the driver at the time of the incident and person reporting the claim.
Insured vehicle details: plate number, make, and model.
Date, time, and location of the incident.
Visible signs of damage/injury resulted from the incident.
Policy number (if any).

After reporting the accident, stay at the scene and follow the instructions of the officer. Do not move the vehicle unless instructed by the police. If it is clear who is at fault or not at fault and you have supporting evidence, or if it is necessary to move your vehicle, you must notify the company first. Do not agree to any compensation if you are uncertain about the circumstances of the accident.

Required documents for car insurance claims

For the insured vehicle:
- Completed damage report or claim form (if provided by a surveyor).
- Car insurance claim form (if filing without a surveyor).
- Copy of the driver's licence.
- Copy of the vehicle registration.
- Power of attorney and ID copies (if another person is filing on your behalf).
- Any additional documents requested by the company.
For the third-party’s vehicle (if applicable):
- Completed damage report or claim form.
- Copy of the vehicle registration.
- Copy of the driver's ID card.
- Copy of insurance policy (if any).
- Power of attorney and ID copies (if authorised representative is filing).
- Any additional documents requested by the company.

For compulsory motor insurance: The company will review and process the claim within 7 days from the date it is notified of the incident or receives the claim, along with all required documents or evidence, unless there are exceptional circumstances, in which case the claimant will be informed.

For voluntary motor insurance: The company will complete the investigation and/or damage assessment within 15 days from the date it is notified of the incident or receives the claim, together with all necessary documents or evidence - unless there are exceptional circumstances, in which case the claimant will be informed.

Tips for buying insurance from AXA Insurance

If you’re planning to buy insurance from AXA Insurance, here are some useful tips to help you choose the right policy:

Select the right type of insurance cover. Whether it’s car insurance, travel insurance, health insurance or home insurance, make sure the plan fits your lifestyle. For car insurance, consider adding extras like emergency roadside assistance for added peace of mind.
Compare coverage, benefits and premiums. Look closely at the coverage limits, benefits, exclusions and premium costs. This helps ensure you get the protection you need at the best price.
Compare insurance quotes before you buy. It’s always a good idea to compare AXA insurance premiums with other insurance providers. If you need help finding the best deal or have questions about your options, contact MrKumka for expert advice.