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Dhipaya Insurance Public Company Limited

With over 72 years of trusted service with the principle of "Trust & Simple Trust" in its operations, Dhipaya Insurance Public Company Limited stands strong through solid shareholder support, steadfast financial stability, and expert staff. Backed by modern systems and a customer-first approach, Dhipaya offers comprehensive insurance coverage tailored to every lifestyle - ensuring you get the protection you need, with simplicity you can trust.

Dhipaya Insurance Public Company Limited – a trusted leader in Thailand’s insurance sector | MrKumka
Dhipaya Insurance Public Company Limited – a trusted leader in Thailand’s insurance sector | MrKumka

What is the history of Dhipaya Insurance in Thailand?

Dhipaya Insurance Company Limited, was originally established on 9 November 1951 by H.E. Field Marshal Sarit Dhanarajata with an initial registered capital of THB 2,000,000. In 1964, a portion of shares was transferred from H.E. Field Marshal Sarit and his wife to the Ministry of Finance, with further transfers in 1975 to H.E. Field Marshal Prapas Charusatiara. This led to the Ministry holding 55.6% of the company’s shares, positioning Dhipaya Insurance as a state enterprise under the Ministry of Finance.

In 1994, Dhipaya Insurance increased its registered capital to THB 240,000,000, comprising of 24 million ordinary shares at a par value of THB 10 each. In March 1995, the Board of Directors approved the company’s transformation from a state enterprise to a public limited company, in alignment with the National Economic and Social Development Plan 7. The company was renamed Dhipaya Insurance Public Company Limited, with the change becoming effective on 18 October 1995.

In 2021, marked the 70th anniversary of Dhipaya Insurance PCL. and the first year of the commencement of Dhipaya Group Holdings PCL., or TIPH which began trading on the Stock Exchange of Thailand on 7 September 2021. TIPH replaced Dhipaya Insurance (TIP) shares, which become its subsidiary and the core of the insurance business group under TIPH.

What does Dhipaya Insurance offer?

Dhipaya Insurance is dedicated to offering products that prioritise customers, embrace modernity, and ensure continuous improvement. Their aim is to provide the most suitable protection through their diverse range of insurance solutions below:

  • Car insurance
  • Travel insurance
  • Fire and property insurance
  • Health and accident insurance
  • Business insurance

Dhipaya car insurance

Whether you are looking for compulsory or voluntary car insurance, Dhipaya is always ready to offer the best insurance plan. Their coverage includes protection for your car against flooding, fire, theft, accidents, and more, ensuring you don't have to bear excessive expenses. Additionally, car insurance type 1, TIP Lady, provides coverage for surgery costs from accidents, up to THB 1,000,000 per person.

Dhipaya travel insurance

If you love to travel, whether domestically or internationally, Dhipaya provides protection throughout your journey. Enjoy free 24-hour emergency assistance, offering advice on both travel and medical matters. Their comprehensive coverage includes life, accident, and health insurance, ensuring you and your loved ones can travel with peace of mind.

Fire and property insurance

Safeguard your home and cherished belongings with TIP Fire and Property Insurance. Choose a plan that suits your lifestyle, offering coverage for fire, lightning, natural disasters, explosions, and temporary housing rentals. Additional coverage includes floods, riots, and damages to electrical appliances. Dhipaya pays up to 30% of the insured capital.

Health and accident insurance

TIP Health Insurance offers continuous coverage and care from ages 15 to 70 (depending on the selected plan) with affordable premiums. It covers medical expenses up to THB 500,000 per year and up to THB 100,000 per incident. TIP Accident Insurance provides income compensation during hospitalisation and comprehensive coverage in the event of death, disability, loss of vision, hearing, speech, and more.

Business insurance

Dhipaya Insurance offers comprehensive business protection across all aspects, including property risk, marine and transportation insurance, international cargo insurance, carrier liability insurance, and more. Their coverage ensures your business operations run smoothly without interruption, allowing you to continue without worrying about expenses.

Why choose Dhipaya Insurance

There is no denying that having car insurance with Dhipaya Insurance ensures peace of mind on every journey. Their coverage is immediate, protecting your car, property, and third-party in the event of an accident. Dhipaya Insurance is a reputable company, trusted by Thais for many years, offering clear, fast, and highly efficient services.

In the event of an accident, whether you need to file an insurance claim or contact them for any reason, you don’t have to worry or wait long. Dhipaya Insurance has an emergency service centre, multiple contact channels, and is always ready to provide advice on various matters.

How to claim with Dhipaya car insurance

If you need to report a car insurance claim with Dhipaya Insurance, there are four main channels available for quick and efficient service:

  • Emergency call: 1736 press 1
  • TIP FLASH CLAIM mobile application
  • Visit the standardised repair centre
  • Visit directly to a claim service centre head office or any branch location.

Each option ensures a smooth process for handling your car insurance claims.

Important tips while waiting for the insurance surveyor

In the event of a car accident, especially when your vehicle collides with another, it’s important to remain calm and follow the correct procedure while waiting for the insurance surveyor to arrive at the scene.

  1. Do not move your vehicle if you believe you are not at fault. Only relocate your car once the other driver has admitted responsibility, a traffic officer has assessed the scene, or the liable party has been clearly identified. Moving your vehicle prematurely may complicate the claim or result in you being wrongly held accountable.
  2. Avoid making assumptions or giving unclear statements. If you are uncertain about the details of the incident or how to respond to the other party’s questions, it’s best to wait for guidance from your insurance representative before commenting.
  3. Record essential details of the other vehicle and its driver. This includes the licence plate number, car make and model, and colour. Take clear photos of the scene and the vehicles involved to help with your motor insurance claim and to prevent the other party from fleeing unnoticed.
  4. Do not accept unofficial settlements or make agreements on the spot unless you are confident that the offer fairly compensates your loss.
  5. In case of injury, ensure that the injured person receives immediate medical attention by taking them to the nearest hospital.
  6. For further assistance or in case of emergency, please call Dhipaya Insurance emergency hotline at 1736 and press 1.

What is the claim process at Dhipaya Insurance?

  1. To submit a claim for compensation, you can send all required documents through one of the following channels:
    • Email to jarugritp@dhipaya.co.th or chalineev@dhipaya.co.th.
    • TIP FLASH CLAIM mobile application.
    • Send your claim documents to: Motor Claims Department, Dhipaya Insurance Public Company Limited, No. 1115 Rama 3 Rd., Chong Nonsi Subdistrict, Yannawa District, Bangkok 10120.
  2. Once all required documents are received, the company will assess your claim within 15 working days.
  3. For compulsory motor insurance, the compensation will be issued within 7 working days after all required documents are received.

If you have any questions regarding your motor insurance claim with Dhipaya Insurance, MrKumka is here to support you every step of the way. Please don’t hesitate to contact us - we’re always happy to help.

Frequently asked questions about Dhipaya Insurance

Can insurance policy coverage be changed?

If you prefer to change your insurance coverage – for example, upgrading from type 3 to a comprehensive type 1 – your vehicle must first undergo an inspection to ensure it has not been involved in an accident. The revised premium will take effect from the date of the inspection and remain valid until the end of the policy period.

If you are downgrading your coverage from type 1 to type 3 policy, you will need to provide written confirmation of the change. This can be done by sending a signed note via fax to the company. A refund will be issued for the portion of the premium corresponding to the reduced coverage, calculated from the date the change is notified until the end of the policy period.

When should an insurance excess be paid?

In the event of a road accident where the third-party is unknown or cannot be identified, such as a hit-and-run or damage caused in a car park, the insured person will be responsible for a standard excess of THB 2,000, as per the conditions outlined in the insurance policy.

If you have selected a policy with a voluntary excess (deductible), meaning you’ve agreed to cover a higher portion of the initial damage in exchange for lower insurance premiums, you will be responsible for that agreed amount instead of the standard THB 2,000.

What to do if I sell a car in Thailand?

If you have sold your vehicle to another person, you must notify the insurance company to either:

  • Cancel the policy and request a partial refund of the unused premium, or
  • Transfer the policy to the new owner.

To transfer the policy, the original policyholder must provide written consent allowing the change of the insured party’s name. This ensures that the insurance coverage continues without interruption under the new ownership.

Dhipaya Insurance buying tips: what you need to know

If you're considering purchasing insurance from Dhipaya Insurance, here are some useful tips to help you make an informed decision:

  • Review the policy terms and conditions carefully

    Ensure that the coverage provided aligns with your specific needs. For motor insurance, consider adding optional services such as emergency roadside assistance for added peace of mind.

  • Compare coverage options and premiums

    Don’t just look at the price – review the coverage limits, benefits, and insurance exclusion to ensure you're getting the best value for your money.

  • Seek expert advice and support

    If you have any questions, need help comparing car insurance plans, or want to explore the best available offers, don’t hesitate to contact MrKumka for personalised assistance.

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