Provides high-quality leadership, manages and is accountable for all aspects of the MrKumka Contact Center’s performance to maximize sales conversion, customer satisfaction, retention, employee satisfaction, high-quality assurance, and daily operational efficiency. Oversee a team of MrKumka’s service experts to actively support them in developing new business opportunities, telesales techniques, answer queries, and identify new business opportunities among existing & prospect customers. In this role, you will liaise with cross-functional internal teams (including customer service, marketing, legal & compliance, accounting & finance, and IT departments) and partners (insurers, banks and non-banks) to improve the customer experience.
Send your CV Resume to jobs@mrkumka.com